Sharing the video on X, formerly Twitter, Tanvi (@Tanvxo) wrote: “Ordered an Xbox controller from @amazonIN and received a free snake with it!”.
Watch the video here
The video has been reshared by an X user- @Prakash20202021
According to media reports, the woman and her husband claims that Amazon’s customer support put them on hold for over two hours, forcing them to handle the situation all by themselves “in the middle of the night. The couple has reportedly received a refund of the order, but are questioning Amazon about its accountability.
Here’s what Amazon said
Responding to Tanvi’s post on X, Amazon Help said, “We’re sorry to know about the inconvenience you’ve had with the Amazon order. We’d like to have this checked. Please share the required details here, and our team will get back to you soon with an update.”
Tanvi’s post has garnered attention with X users commenting and expressing their concerns.
“First, Zomato delivered a severed finger. Then, Air India served a blade as part of it’s inflight meal..Now!, Amazon delivered a snake,” a user commented.
“Looks like Amazon took their name a bit too literally this time. Instead of a controller, you got a whole wildlife adventure!,” said another.
In a similar incident last month, an Amazon customer claimed to have received a used laptop. Rohan Das ordered a brand new Lenovo laptop with a MRP price of Rs 1,39,890 from Amazon. But to his disappointment, Das received a used Lenovo laptop with a warranty dating back to December 2023.
“I Was Scammed By Amazon! @amazonIN selling used products as new. Today I received a ‘new’ laptop from Amazon, but it had already been used and the warranty started in December 2023,” he wrote in an X post.
