Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
Before choosing between a predictive dialer and a progressive one for your…
How to Decide Between a Power Dialer vs Predictive Dialer
When it comes to streamlining the efficiency and effectiveness of your call…
5 Types of Call Centers to Attract and Serve Your Customers
Each type of call center manages customer communication to support a specific…
What Grindy Tasks Can it Get Rid Of?
RPA stands for robotic process automation. It represents some of the most…
If You Need IVR Compliance, Look for These 6 Features
Interactive Voice Response (IVR) is a wonderful tool that helps businesses and…
Which One is Right for Your Business?
For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a…
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the…
Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different…