How to Set Up a Virtual Call Center the Right (& Easy) Way
Setting up a virtual call center is easier and faster than you…
5 Types of Call Centers to Attract and Serve Your Customers
Each type of call center manages customer communication to support a specific…
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the…
Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different…
How to Write a Call Center Business Plan in 7 Steps
Writing a call center business plan helps you stay organized and forces…
5 Steps In Every Successful Contact Center Migration Plan
Contact center migration is the process of moving from on-site infrastructure to…
How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely…
6 Ways to Automate Key Elements of a Call Center Workflow
Most steps in a call center workflow are repeated thousands of times…
5 Key Call Center Software Features + How to Judge Them
Many call center software features have no major impact on performance. Only…
7 No-Fluff Cold Call Script Examples You Can Steal
You don’t want to waste peoples’ time, and you certainly don’t want…