5 Chatbot Call Center Examples +3 Times You Need a Human
Imagine a world where your call center operates smoothly around the clock,…
5 Call Queue Management Tips to Survive Peak Hour Traffic
Periods of heavier-than-usual call traffic are inevitable for any type of call…
High Call Center Queuing Times? 5 Causes With Easy Fixes
Long hold times are one of the biggest sources of frustration for…
How to Make a Call Center Knowledge Base Reps Actually Use
Having a knowledge base is non-negotiable for an organization as fast-paced and…
8 Simple Call Center Best Practices That Require $0 Spend
If you have ever worked in a call center, then you know…
How to Detect Call Avoidance Without Micromanaging
When call center reps avoid taking calls, it creates problems across your…
5 Best Call Center Training Software of 2024
From internal knowledge to call etiquette and system features like transferring and…