5 Best Practices for Setting Up a Smooth IVR Phone Tree
An interactive voice response (IVR) system provides an automated phone menu for…
How to Accurately Calculate Cost
Whether you’re getting call center software for the first time or you’re…
How To Setup an IVR Call Flow to Maximize Containment Rate
For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow…
Why Customers and Companies Love Interactive Voice Response
Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for…
5 Steps In Every Successful Contact Center Migration Plan
Contact center migration is the process of moving from on-site infrastructure to…
How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely…
Will DECT Devices Work In A Call Center? Yes, With Limits
Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless…
6 Ways to Automate Key Elements of a Call Center Workflow
Most steps in a call center workflow are repeated thousands of times…
5 Key Call Center Software Features + How to Judge Them
Many call center software features have no major impact on performance. Only…
How to Enforce IVR Authentication Without Annoying Callers
Every convenience you offer your customers creates a potential vulnerability that a…