How to Write a Call Center Business Plan in 7 Steps
Writing a call center business plan helps you stay organized and forces…
9 Cold Calling Tips That Close Deals Like Clockwork
I understand why some people are too afraid to make cold calls…
7 No-Fluff Cold Call Script Examples You Can Steal
You don’t want to waste peoples’ time, and you certainly don’t want…
How to Make a Call Center Knowledge Base Reps Actually Use
Having a knowledge base is non-negotiable for an organization as fast-paced and…
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call…