Why Most Buyers Can Ignore the Question of SIP vs VoIP
SIP vs VoIP is a common question, but it’s not going to…
Agents Replaced By Outbound IVR Are Grateful — Here’s Why
Automating processes often means humans no longer have to do them. It…
How to Never Pay Long Distance Calling Fees Again
Not that long ago, long distance calling was expensive. Per-minute fees and…
Call Center Quality Monitoring: Real-Time vs Post-Call
Consistent, high-quality customer service is a key element of a high-performing call…
Does Caller ID Mean Much in the Age of Spoofed Numbers?
Caller ID is the name and number displayed when you receive a…
Does “Off-the-Shelf” Contact Center Integration Really Work?
You’ve probably heard the phrase “seamless integration” if you’ve looked into buying…
7 Proven Ways to Elevate Your Contact Center Experience
Customers want to be able to reach you on their terms, preferably…
5 Proven Benefits of Contact Center Workforce Optimization
Contact center workforce optimization has two pillars: workforce management (WFM) and quality…
Is a Virtual Contact Center Viable for Busy Companies?
Virtual contact centers leverage cloud-based VoIP technology, enabling high-volume communication from any…
The Complete Guide for Beginners
A contact center enables customer service or sales teams to handle everything…