How to Help Your Product Wow Customers
Seamless communication is a key part of operational efficiency and customer satisfaction.…
How to Compare and Choose a Phone System
At first glance, PBX and VoIP seem like two very different types…
Is the PSTN Still in Use? Yes, but There Are Better Options
Alexander Graham Bell invented the telephone in 1876. In 1915, he made…
5 Differences Strong Presenters Know
Despite sounding similar, webinars and webcasts are very different. One isn’t necessarily…
7 Fast Facts Every Company Should Know
PBX phone systems use both hardware and software to connect devices such…
Need HIPAA Compliant VoIP? Make Sure You Have a Signed BAA
Since 1996, HIPAA has served as a legal means of protecting sensitive…
5 Actual Benefits of Conversational IVR for Call Centers
Conversational IVR uses natural language processing and automated speech recognition to understand…
Does Cloud IVR Integrate as Quickly as It Deploys?
Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment and scalability…
9 Reasons a Hosted IVR Beats Managing Your Own System
Hosted IVR is a cloud-based solution that a vendor operates and maintains.…