How to Add an IVR Payment Option and Automate Collections
Interactive voice response payment technology enables customers to make payments securely and…
11 New Call Center Statistics, Including Turnover Rates of 30-45%
Call centers enable customer service teams for many businesses. At their best,…
The 5 Best Call Tracking Software (Low Spend, High Return)
Giving attribution to the marketing channels that bring in callers is a…
5 Things Call Center AI Can Do Today and What’s on the Way
Call center artificial intelligence is already helping contact and call centers in…
Dialpad Review (2024): An AI-Powered VoIP Solution
Dialpad’s fast factsStarting price: $15 per user per monthKey features:Unlimited calls and…
8×8 Review (2024): Is it a Trustworthy Solution?
Discover strengths and drawbacks of 8x8 as a contact center solution. Compare…
7 Overlooked Call Center Quality Assurance Best Practices
Contact center agents are usually a customer’s first point of contact with…
How Much Does a VoIP Phone System Cost?
In the world of VoIP phone systems, you’ll typically pay around $25…
7 Key Things to Know about VoIP Before Signing a Contract
VoIP allows you to make calls over the internet, often without the…