5 Types of Call Centers to Attract and Serve Your Customers
Each type of call center manages customer communication to support a specific…
How to Write a Call Center Business Plan in 7 Steps
Writing a call center business plan helps you stay organized and forces…
How to Accurately Calculate Cost
Whether you’re getting call center software for the first time or you’re…
How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely…
Will DECT Devices Work In A Call Center? Yes, With Limits
Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless…
6 Ways to Automate Key Elements of a Call Center Workflow
Most steps in a call center workflow are repeated thousands of times…
5 Key Call Center Software Features + How to Judge Them
Many call center software features have no major impact on performance. Only…
7 No-Fluff Cold Call Script Examples You Can Steal
You don’t want to waste peoples’ time, and you certainly don’t want…
5 Chatbot Call Center Examples +3 Times You Need a Human
Imagine a world where your call center operates smoothly around the clock,…
How To Use Call Center Outsourcing and Protect Your Brand
Shifting to call center outsourcing is a big decision because it represents…