Is a Multi Level Auto Attendant Worth Upgrading For?
If you’ve ever called a company and been greeted by a friendly…
All 6 Types of IVR Routing and When to Use Each One
Interactive Voice Response (IVR) routing is a way to guide your callers…
5 Best Practices for Setting Up a Smooth IVR Phone Tree
An interactive voice response (IVR) system provides an automated phone menu for…
Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different…
How to Set Up a VoIP Call Center on Time, Under Budget
Setting up a VoIP call center isn’t as complicated or expensive as…
Call Routing Can Impact Your Company Image
You’re busy, your customers are busy, and your team is busy. Strong…