5 Steps In Every Successful Contact Center Migration Plan
Contact center migration is the process of moving from on-site infrastructure to…
How to Enforce IVR Authentication Without Annoying Callers
Every convenience you offer your customers creates a potential vulnerability that a…
Direct Inward Dialing Guarantees Callers Reach You Faster
Direct Inward Dialing (DID) is a way to reach a specific team…
5 Scenarios Where Non-Fixed VoIP Is Better than a Static Number
When you buy a phone number that uses Voice over Internet Protocol…
Microsoft Forecasts Slower Cloud Business Growth in Second Quarter
Microsoft predicted increased spending on artificial intelligence this quarter but slower growth…
Snapchat Partners With Google to Deploy My AI Powered by Gemini, Adds Computer Vision Capabilities
Snapchat has partnered with Google Cloud to bring the capabilities of its…
How to Future-Proof a VoIP Phone System
Voice over Internet Protocol is a fast and easy way to upgrade…
60% More Tech Professionals Have Lost Jobs in 2024
Despite 2024 being a challenging year for many tech professionals, marked by…
Google One Lite Plan With Affordable Pricing Is Rolling Out in India to Some Users
Google One Lite plan, a new subscription tier for the Mountain View-based…