How to Accurately Calculate Cost
Whether you’re getting call center software for the first time or you’re…
5 Steps In Every Successful Contact Center Migration Plan
Contact center migration is the process of moving from on-site infrastructure to…
How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely…
5 Chatbot Call Center Examples +3 Times You Need a Human
Imagine a world where your call center operates smoothly around the clock,…
An Outbound Dialer Will Help You Win the Numbers Game
An outbound dialer is software that automates and manages outgoing phone calls.…
Connectivity Problems? Measure Network Effectiveness Ratio
Network Effectiveness Ratio (NER) measures a network’s ability to deliver a call…
Can ChatGPT Do Reliable Call Center Sentiment Analysis?
Can ChatGPT reliably perform call center sentiment analysis? The short answer is…
8×8 Review (2024): Is it a Trustworthy Solution?
Discover strengths and drawbacks of 8x8 as a contact center solution. Compare…