What Grindy Tasks Can it Get Rid Of?
RPA stands for robotic process automation. It represents some of the most…
Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different…
How To Setup an IVR Call Flow to Maximize Containment Rate
For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow…
Why Customers and Companies Love Interactive Voice Response
Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for…
5 Steps In Every Successful Contact Center Migration Plan
Contact center migration is the process of moving from on-site infrastructure to…
How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely…
How to Enforce IVR Authentication Without Annoying Callers
Every convenience you offer your customers creates a potential vulnerability that a…
6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Many business sectors have bought AI services without having a legitimate use…
Contact Center Technology: From Must-Have to Cutting-Edge
Busy contact centers handle millions of conversations across multiple channels each year.…