How to Enforce IVR Authentication Without Annoying Callers
Every convenience you offer your customers creates a potential vulnerability that a…
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call…
IVR Pricing Is Erratic, But it Can Work in Your Favor
Phone systems have changed a lot, but IVR pricing is still all…
The Complete Guide for Beginners
A contact center enables customer service or sales teams to handle everything…
Cyber thugs put man under ‘digital arrest’, extort ₹2 lakh
A man was allegedly put under "digital arrest" and ₹2 lakh were…