How to Enforce IVR Authentication Without Annoying Callers
Every convenience you offer your customers creates a potential vulnerability that a…
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call…
IVR Pricing Is Erratic, But it Can Work in Your Favor
Phone systems have changed a lot, but IVR pricing is still all…
5 Compelling Reasons Not To Manage Your Own VoIP Server
Voice over Internet Protocol does away with bulky desk phones and tangled…
How to Set Up a VoIP Call Center on Time, Under Budget
Setting up a VoIP call center isn’t as complicated or expensive as…
How to Help Your Product Wow Customers
Seamless communication is a key part of operational efficiency and customer satisfaction.…
5 Actual Benefits of Conversational IVR for Call Centers
Conversational IVR uses natural language processing and automated speech recognition to understand…
Does Cloud IVR Integrate as Quickly as It Deploys?
Unlike traditional or self-hosted IVR, cloud IVR offers rapid deployment and scalability…
9 Reasons a Hosted IVR Beats Managing Your Own System
Hosted IVR is a cloud-based solution that a vendor operates and maintains.…