How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize…
21 IVR Scripts You Can Steal (And How to Use Them)
Interactive Voice Response (IVR) systems are often the first point of contact…
Out of 15 IVR Best Practices, You Only Need These 7
Interactive Voice Response (IVR) systems are like digital receptionists—they help customers and…
Is the IVR Menu Dead? Well, That Depends
Interactive Voice Response (IVR) menus seem old-fashioned compared to today’s AI-driven alternatives…
6 Reasons Callers Skip Your IVR Survey (+ Easy Fixes)
IVR (Interactive Voice Response) phone surveys are a popular and useful way…
All 6 Types of IVR Routing and When to Use Each One
Interactive Voice Response (IVR) routing is a way to guide your callers…
5 Best Practices for Setting Up a Smooth IVR Phone Tree
An interactive voice response (IVR) system provides an automated phone menu for…
Which One is Right for Your Business?
For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a…
Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different…
How To Setup an IVR Call Flow to Maximize Containment Rate
For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow…