How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize…
How to Know if a Natural Language IVR Is Worth the Cost
Customer service expectations have changed dramatically over the past several years, with…
7 Signs a Multi Level IVR Is a Must-Have for Your Callers
Interactive Voice Response (IVR) allows callers to interact with a phone system…
21 IVR Scripts You Can Steal (And How to Use Them)
Interactive Voice Response (IVR) systems are often the first point of contact…
Out of 15 IVR Best Practices, You Only Need These 7
Interactive Voice Response (IVR) systems are like digital receptionists—they help customers and…
Is the IVR Menu Dead? Well, That Depends
Interactive Voice Response (IVR) menus seem old-fashioned compared to today’s AI-driven alternatives…
All 6 Types of IVR Routing and When to Use Each One
Interactive Voice Response (IVR) routing is a way to guide your callers…
5 Best Practices for Setting Up a Smooth IVR Phone Tree
An interactive voice response (IVR) system provides an automated phone menu for…
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the…
Which One Will Save You More Customers?
ACD (automatic call distribution) and IVR (interactive voice response) are two different…