Can Visual IVR Really Help Callers? 5 Ideal Use Cases
Visual IVR blends voice-only IVR technology with a visual user interface for…
5 Types of IVR Testing Tools and When To Use Each
IVR is a powerful tool for managing call queues and improving customer…
How to Add an IVR Payment Option and Automate Collections
Interactive voice response payment technology enables customers to make payments securely and…
11 New Call Center Statistics, Including Turnover Rates of 30-45%
Call centers enable customer service teams for many businesses. At their best,…
The 5 Best Call Tracking Software (Low Spend, High Return)
Giving attribution to the marketing channels that bring in callers is a…
5 Things Call Center AI Can Do Today and What’s on the Way
Call center artificial intelligence is already helping contact and call centers in…
Zoom Is Going After Google and Microsoft With AI-Driven Docs
Starting Monday, Zoom users will have the option to open a document…
India Has Aced The Software Game. Can It Now Focus On Hardware?
In 2000, as I started my tech journalism career, everyone asked, "When…
CISA Report Finds Most Open-Source Projects Contain Memory-Unsafe Code
More than half of open-source projects contain code written in a memory-unsafe…