How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely…
How to Start Working as a Call Center Agent From Home
It’s not easy being a call center agent — but if you…
Will DECT Devices Work In A Call Center? Yes, With Limits
Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless…
6 Ways to Automate Key Elements of a Call Center Workflow
Most steps in a call center workflow are repeated thousands of times…
5 Key Call Center Software Features + How to Judge Them
Many call center software features have no major impact on performance. Only…
6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Many business sectors have bought AI services without having a legitimate use…
Contact Center Technology: From Must-Have to Cutting-Edge
Busy contact centers handle millions of conversations across multiple channels each year.…
9 Cold Calling Tips That Close Deals Like Clockwork
I understand why some people are too afraid to make cold calls…
7 No-Fluff Cold Call Script Examples You Can Steal
You don’t want to waste peoples’ time, and you certainly don’t want…
5 Call Queue Management Tips to Survive Peak Hour Traffic
Periods of heavier-than-usual call traffic are inevitable for any type of call…