Will DECT Devices Work In A Call Center? Yes, With Limits
Digital Enhanced Cordless Telecommunications (DECT) is a standard used for creating wireless…
6 Ways to Automate Key Elements of a Call Center Workflow
Most steps in a call center workflow are repeated thousands of times…
How to Enforce IVR Authentication Without Annoying Callers
Every convenience you offer your customers creates a potential vulnerability that a…
Direct Inward Dialing Guarantees Callers Reach You Faster
Direct Inward Dialing (DID) is a way to reach a specific team…
Yes, You Can Trace a VoIP Call
Traditional phone calls are easy to trace since they’re done through established…
6 Advantages of Using a Fixed VoIP Number (+ 4 Drawbacks)
A fixed VoIP number is directly associated with a physical address unlike…
5 Scenarios Where Non-Fixed VoIP Is Better than a Static Number
When you buy a phone number that uses Voice over Internet Protocol…
6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Many business sectors have bought AI services without having a legitimate use…
Contact Center Technology: From Must-Have to Cutting-Edge
Busy contact centers handle millions of conversations across multiple channels each year.…
5 Chatbot Call Center Examples +3 Times You Need a Human
Imagine a world where your call center operates smoothly around the clock,…