6 Ways to Automate Key Elements of a Call Center Workflow
Most steps in a call center workflow are repeated thousands of times…
Direct Inward Dialing Guarantees Callers Reach You Faster
Direct Inward Dialing (DID) is a way to reach a specific team…
Yes, You Can Trace a VoIP Call
Traditional phone calls are easy to trace since they’re done through established…
6 Advantages of Using a Fixed VoIP Number (+ 4 Drawbacks)
A fixed VoIP number is directly associated with a physical address unlike…
6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Many business sectors have bought AI services without having a legitimate use…
5 Chatbot Call Center Examples +3 Times You Need a Human
Imagine a world where your call center operates smoothly around the clock,…
Fax Not Going Through? Here Are 7 Tips to Make it Send
It’s frustrating when a fax won’t go through — the good news…
What is a Fax ATA, and How to Select the Right One
A Fax Analog Telephone Adapter (ATA) is a device that allows you…
Can You Fax a Check? Yes. Follow These Steps to Do it Safely
There are probably a dozen ways of sending money that are easier…