How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize…
How to Know if a Natural Language IVR Is Worth the Cost
Customer service expectations have changed dramatically over the past several years, with…
Is a Multi Level Auto Attendant Worth Upgrading For?
If you’ve ever called a company and been greeted by a friendly…
The No-Worry Guide to VoIP Number Porting
If you’re considering porting your landline number to VoIP, or your current…
Yes, Analog Phones Work Just Fine Over a VoIP Gateway
Thinking about switching to Voice over Internet Protocol (VoIP) so you can…
VoIP Fax Might Work, But There Are More Reliable Options
While it’s possible to send a fax using Voice over Internet Protocol…
A Virtual Switchboard Is Ideal for the Remote Office
In the early days of the Public Switched Telephone Network (PSTN), every…
5 Types of Webinars + 4 Formats and When They Work Best
Webinar platforms have come a long way since Microsoft first launched its…
Can You Replicate a Key Phone System In the Cloud?
Key phones are traditional desk phones with a central unit and handset.…
Which One is Right for Your Business?
For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a…