This $10 gift card appears to be CrowdStrike’s ‘compensation’ for thousands of cancelled flights, suspension in health services and ‘more pain’

CrowdStrike, the Cybersecurity firm responsible for crashing of about 8.5 million computers all over the world last week, has reportedly offered a $10 gift card as a token of apology “for the inconvenience”. Reportedly, some people received an email from CrowdStrike offering them the gift card for “the additional work that the July 19 incident has caused.”
TechCrunch reported that a screenshot of the purported email circulated online, showing a $10 Uber Eats voucher included as a gesture of goodwill.
“We recognise the additional work that the July 19 incident has caused. And for that, we send our heartfelt thanks and apologies for the inconvenience,” the email read.
“To express our gratitude, your next cup of coffee or late night snack is on us! Access your UberEats credit by using code: [code number],” the company added.
However, some recipients reported issues redeeming the voucher. The report said that when some people tried to cash in the card, they received an error message saying that the gift card “has been cancelled by the issuing party and is no longer valid.”

CrowdStrike’s botched update crashed computers worldwide

The faulty update, released on Friday (July 19), caused millions of Windows computers to become inoperable, leading to significant disruptions across various sectors causing far-reaching consequences, particularly for industries reliant on robust IT infrastructure.
The aviation industry was severely impacted, with thousands of flights cancelled or delayed globally. Airport operations were disrupted due to system failures, leading to long queues and passenger inconvenience.
At the same time, the healthcare sector also faced significant challenges as hospitals and clinics experienced system outages, resulting in postponed surgeries, disrupted patient care and difficulties in accessing critical medical records.
CrowdStrike has released a preliminary report on the incident that caused widespread computer crashes, saying it was due to a faulty update to its Falcon sensor.
The company said that a content configuration update was released to improve threat detection. However, an error in this update caused Windows systems to crash.
“These updates are a regular part of the dynamic protection mechanisms of the Falcon platform. The problematic Rapid Response Content configuration update resulted in a Windows system crash,” it explained, adding that the defect in the content update was reverted on the same day.